Frequently Asked Questions (FAQs)
1. Why should I hire a co-host instead of managing my short-term rental property myself?
Hiring a co-host saves you time, reduces stress, and helps maximize your rental income by ensuring professional guest service and efficient property management, even when you are not available.
2. What services do you offer as a co-host?
Our services include guest communication, booking management, cleaning and maintenance coordination, pricing and listing optimization, and emergency guest support. You can see full service details on our services page.
3. Wouldn’t a large property management company be better?
Big management companies focus on expanding their portfolios. More doors = happy shareholders. This leads to a one-size-fits-all approach and less attention to individual owners. Instead, our focus is centered around building strong owner partnerships and treating each property as if it were our own. You can trust that both your investment and your guests are truly cared for.
4. How do you handle guest communication?
We use automated messaging tools to ensure guests receive prompt, timely responses 24/7. Our system handles 90% of guest communication, including common inquiries like check-in instructions and Wi-Fi details. For more complex or personalized messages, we review and respond live whenever a personalized or more detailed response is needed to provide exceptional 5-star service.
5. How do you manage guest check-ins and check-outs?
All properties we manage are required to have a smart lock installed on the front door. This ensures secure, keyless entry for guests and allows us to generate unique access codes for each stay, which automatically expire after checkout. If your property doesn’t currently have a smart lock, we’ll help you select one. Smart locks are essential for providing a seamless self-check-in experience, improving guest satisfaction, and reducing the risks and logistics associated with physical keys.
6. What areas do you serve?
The technology and systems we use allow us to effectively manage properties across the U.S. So whether your property is local to the DFW area or out of state, we’re equipped to support your property with the same level of service and responsiveness.
7. Are there any contracts or commitments required?
We require a co-hosting agreement to protect both you and our team. This contract clearly outlines responsibilities, services provided, and payment terms. However, agreements are structured on a month-to-month basis and automatically renew each month unless terminated. Either party may end the agreement with a 90-day written notice. This advance notice allows for a smooth transition and termination of services for all parties involved.
8. How do I get started with your co-hosting services?
Pick your preferred contact method from our contact page! We’ll discuss your property, your needs, your goals, and how we can help.
Have other questions? Send us a message!